a) Basic information
We will usually collect basic information about you, including your name, postal address, telephone number, email address.
Most of the time, we collect this data from you directly. Sometimes this is in person; other times, it is over the telephone, in writing or through an email. Occasionally we obtain information, such as your telephone number or other contact details, from external sources (only where we have been assured that you have given permission for such information to be shared).
b) Getting to know you better
We also collect information about you that helps us to get to know you better. This may include:
- information about your volunteering interests
- your preferences of how you would like us to contact you
- ways you’ve helped us through volunteering your time
- records of events you’ve attended, or campaigns or activities that you’ve been involved in
Sometimes we will collect other information about you such as your date of birth and gender. When we do so, we will be very clear as to why we are collecting such information, and we will only do so with your specific consent and permission.
Once again, most of the time we collect this data from you directly. Occasionally the information we hold for you may be checked against data from external sources. For example, the Royal Mail’s National Change of Address database may be checked to ensure that the address we have listed for you is up to date. We know moving to a new house can be a busy time and appreciate that you don’t always have the chance to send us your new address. By undertaking this exercise, we can find out your new address if we consider it is in your interest to be given the opportunity to continue to be involved. It is also in our interest to do this as it saves money and resources.
Other ways in which we collect personal data to get to know you better include:
i) Our website
Our website uses ‘cookies’ to help provide you with the best experience possible. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us:
- Make our website work as you’d expect
- Remember your settings during and between visits
- Improve the speed/security of the site
- Allow you to share pages with social networks like Facebook
- Continuously improve our website for you
- Track traffic levels on the website and on particular pages
ii) Third parties
From time to time we may obtain contact details from a third party for people who might be interested in hearing from us in the future. Before we process such contact information, we will always check that there is a lawful basis for us to do so – e.g. that each person has given sufficient permission for their data to be shared with us, or that the third party is acting in good faith and the Trust / TCV has a legitimate interest in processing the information.
If you have provided permission for third party organisations to share your data, you should check their Privacy Policies carefully to understand fully how they will process your data.
c) Sensitive personal data
We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation) about supporters and volunteers. However, there are some situations where this will occur.
When we do so, we will be very clear as to why we are collecting such information (e.g. dietary requirements for an event you are attending), and we will only do so with your specific consent and permission. In these situations, we will normally collect the data from you (or your parent/guardian) directly.
If you are a volunteer then we may collect extra information about you, for example:
- criminal records checks
- details of emergency contacts
- medical conditions
We may also collect sensitive personal data if you have an accident whilst on Cumbernauld Living Landscape premises. This information will be retained for legal reasons, for safeguarding purposes and to protect us (including in the event of an insurance or legal claim). If this does occur, we’ll take extra care to ensure your privacy rights are protected.
d) Children and young people
In line with data protection law, we will not collect, store or process your personal details if you are under 13 years of age; unless we have the express permission from your parent or guardian to do so.
For further information, please see the Scottish Wildlife Trust’s Safeguarding Policy.